Shipping Policies

Order Processing:

Here at Butters-N-Bars we strive to maintain levels of excellence by handmaking, packaging, and processing each and every single product manufactured by us and every imported item such as our organic butters and raw black soaps are inspected for quality and repackaged so everything comes from our "Hands" to yours and to maintain levels of quality,we won't have it any other way.

All orders are made as soon as the order is processed and for that reason we ask our customers to allow 5 business days for order fulfillment depending on volume of incoming orders.

Shipping Schedule:

Butters-N-Bars ships orders Mon-Thurs and during peak times Saturdays as well. No orders ship on Federal Holidays that are recognized by common couriers (USPS, UPS, etc) and although we do ship on Saturdays they are not considered business days, so we do still maintain a 5 business day order window although it's generally much sooner!

**In the event that there is a delay due to volume of orders, customs and receiving, or otherwise orders ship in the order received

You get the freshest hand made skin and hair care products available because each butter is made to demand. No extended shelf lives means the highest quality products delivered to your door immediately after production!!

Butters-N-Bars gives 'Only the Best', we guarantee it.

APO FPO orders are welcome

Butters-N-Bars is not responsible for returned parcels or parcels not received because of address mistakes on the part of the customer, nor are we responsible for courier mistakes or loss or damages because of negligence on the part of the courier. These matters must be taken up with the courier directly and each customer receives valid tracking information via email at time of shipment.

*EFFECTIVE IMMEDIATELY*

Any parcel returned by the courier due to failure to pick up or address mistakes on the part of the customer will entail an automatic refund of the purchase price less shipping charges and are subject to a 15% restocking fee.

Any shipping error made on the part of Butters-N-Bars will entail a reshipment at no cost   to the recipient.

Butters-N-Bars is not liable per these policies for loss incurred in package transit we will reship if the customer agrees to pay shipping charge for the new shipment nor is Butters-N-Bars to be held liable for any lost, damaged, or 'undelivered' parcel that is indicated as "delivered' by confirmed trackable information(i.e. customer tracking number).

Special Note- if a parcel is damaged due to poor packaging, or if an item is missing from your order, or if you are sent the incorrect item.

Butters-N-Bars will always reship once reasonable proof of damage is provided by the customer.

Any damages with an order or missing/incorrect items must be reported within 2 days of order receipt and must include a photo of the damaged item (and packaging if applicable).

*All Shipping Rates are subject to change without prior notice.

**Please Note Processing Times May Vary Under Uncontrollable Circumstances such as inclement weather, customs delays, backordered items, high order volume etc